Alejo Gutters is looking for a highly organized, dependable, and motivated Office Representative to help manage our day-to-day office operations and support our growing gutter installation and service team.This role is ideal for someone who is comfortable working with customers, managing schedules, communicating with field technicians and sales representatives, and working with data and reporting. The right candidate will be organized, detail-oriented, proactive, and able to manage multiple responsibilities in a fast-paced environment.
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Track and manage incoming leads from various sources
Follow up with leads through inbound and outbound phone calls, texts, and emails
Review and maintain the daily and weekly company schedule
Coordinate and communicate with field technicians to ensure jobs stay on schedule
Help manage and support the sales team
Monitor sales activities, appointments, and follow-ups
Answer incoming phone calls, emails, text messages, and customer inquiries
Maintain accurate customer and lead information
Track lead sources, conversion rates, appointments, sales, and other key performance metrics
Create and maintain reports using Google Sheets/Google Spreadsheets
Assist with financial reporting, including tracking revenue, expenses, payments, and other business financial information
Prepare and organize data reports for management
Monitor and track social media activity, messages, leads, and customer interactions
Help ensure leads and customer inquiries from social media are properly followed up with
Identify scheduling, customer service, or operational issues and communicate them to management
Assist with general administrative and office responsibilities as needed
Previous office administration, customer service, operations, sales support, or similar experience preferred
Strong organizational and time-management skills
Excellent verbal and written communication skills
Comfortable making and receiving a high volume of phone calls
Experience with Google Sheets/Google Spreadsheets required
Ability to work with data and create basic reports
Experience with financial reporting, bookkeeping, or business reporting preferred
Strong attention to detail and accuracy
Comfortable managing multiple tasks and priorities
Ability to communicate effectively with technicians, sales representatives, customers, and management
Experience tracking social media messages, leads, or customer interactions is a plus
Ability to work independently and take initiative
Professional, reliable, and solution-oriented
- Competitive pay based on experience and performance.
- Steady, year-round work.
- Opportunities for training and career advancement.
- Supportive team environment where your hard work is appreciated.
- A growing company with room to build a long-term career.
If you're ready to work with a company that values quality, professionalism, and its employees, apply today!