Office Representative

Alejo Gutters is looking for a highly organized, dependable, and motivated Office Representative to help manage our day-to-day office operations and support our growing gutter installation and service team. This role is ideal for someone who is comfortable working with customers, managing schedules, communicating with field technicians and sales representatives, and working with data and reporting. The right candidate will be organized, detail-oriented, proactive, and able to manage multiple responsibilities in a fast-paced environment.

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An office representative at a desk going through paperwork

Responsibility

  • Track and manage incoming leads from various sources
  • Follow up with leads through inbound and outbound phone calls, texts, and emails
  • Review and maintain the daily and weekly company schedule
  • Coordinate and communicate with field technicians to ensure jobs stay on schedule
  • Help manage and support the sales team
  • Monitor sales activities, appointments, and follow-ups
  • Answer incoming phone calls, emails, text messages, and customer inquiries
  • Maintain accurate customer and lead information
  • Track lead sources, conversion rates, appointments, sales, and other key performance metrics
  • Create and maintain reports using Google Sheets/Google Spreadsheets
  • Assist with financial reporting, including tracking revenue, expenses, payments, and other business financial information
  • Prepare and organize data reports for management
  • Monitor and track social media activity, messages, leads, and customer interactions
  • Help ensure leads and customer inquiries from social media are properly followed up with
  • Identify scheduling, customer service, or operational issues and communicate them to management
  • Assist with general administrative and office responsibilities as needed

Requirements

  • Previous office administration, customer service, operations, sales support, or similar experience preferred
  • Strong organizational and time-management skills
  • Excellent verbal and written communication skills
  • Comfortable making and receiving a high volume of phone calls
  • Experience with Google Sheets/Google Spreadsheets required
  • Ability to work with data and create basic reports
  • Experience with financial reporting, bookkeeping, or business reporting preferred
  • Strong attention to detail and accuracy
  • Comfortable managing multiple tasks and priorities
  • Ability to communicate effectively with technicians, sales representatives, customers, and management
  • Experience tracking social media messages, leads, or customer interactions is a plus
  • Ability to work independently and take initiative
  • Professional, reliable, and solution-oriented

What We Offer

  • Competitive pay based on experience and performance.
  • Steady, year-round work
  • Opportunities for training and career advancement
  • Supportive team environment where your hard work is appreciated
  • A growing company with room to build a long-term career

If you're ready to work with a company that values quality, professionalism, and its employees, apply today!

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